1. Purpose of the Policy
We are committed to handling personal data responsibly. This policy explains how you can make a data protection complaint and how we will respond.
2. What Counts as a Data Protection Complaint
A data protection complaint is any concern raised about how we use, store, access, or manage personal data, including issues relating to subject access requests, data breaches, or dissatisfaction with how personal data has been handled.
3. How to Make a Complaint
Complaints can be made in writing or verbally.
You may submit complaints by email or letter addressed to the Data Protection Officer.
Contact details are: info@shearwater-law.com
4. What We Will Do When We Receive a Complaint
- Acknowledge your complaint within 30 days.
- Investigate without undue delay.
- Keep you informed.
- Provide an outcome without undue delay.
5. If You Are Not Satisfied
If you are dissatisfied with our response, you may escalate your complaint to the Information Commissioner's Office (ICO) after our internal process is complete. For further details, please follow this link: https://ico.org.uk/make-a-complaint/
6. Record-Keeping
We will maintain internal records of complaints and actions taken.
7. Commitment to Accessibility
We aim to make this process easy to understand and available to everyone.